Privacy Policy

IT Support Guy is a go-to destination for innovative and reliable IT services and solutions with years of experience. We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose & safeguard your information when you visit our website, use our services, or interact with us in any other way. Please read this policy carefully to understand our views & practices regarding your data and how we will treat it.

Information We Collect

We may collect and process the following types of data about you:

1. Personal Identification Information (Name, Email address, Phone number, Postal address, Company name, job title, and other information you provide directly to us)
2. Technical Information (Browser type and version, Operating system, IP address, Device information, Internet service provider (ISP), Browsing behavior on our website)
3. Service-Related Information (Details about the services you request or use, Feedback and support requests, Communication records)

Why We Collect This Data

We collect your data for the following purposes:

1. To provide the services, you have requested
2. To address inquiries and offer customer service
3. For Legal and Security Purposes

How We Keep Your Data Secure

We implement a variety of security measures to maintain the safety of your data:

1. Use of encryption technologies to protect data during transmission
2. Regular security assessments and audits
3. Restricted access to personal data, limited to authorized personnel only
4. Implementation of secure data storage solutions

Use of Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Your web browser is responsible for managing cookies, which are small files stored on your device (whether it is a computer or mobile device) to handle web sessions. They help us understand how our website is used and to improve your user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Sharing Your Information

We do not sell, trade, or otherwise transfer your data to third parties except as described below:

1. Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors, hosting services, and email delivery services.

2. Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Third-Party Links

Our website may contain links to other sites which are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at sales@itsupportguy.au